However, as my subscription was about to expire for updates, I recently upgraded to Norton Internet Security Professional 2004 (NISP2K4) from 2003 (non-Pro) . I encountered a problem which I have found to be fairly common among folks who use multiple user profiles on their machines. I found users of 2000, XP Home, and XP Pro were all affected.

I am running XP Professional w/ three (3) user profiles (one work related, one for personal use, and one for wife). Each profile has its own separate e-mail account set up in Outlook.

Before loading NISP2K4, I was not experiencing any problems. Following the installation, whenever I start Outlook after switching profiles, I receive the message listed below:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program C:ProgramFilesMicrosoftOfficeOffice10OUTLOOK.EXE
This application has requested the Runtime to terminate it in an unusual way. Please contact the applications support team for more information.

Troubleshooting Steps: I initially performed an Uninstall (including shared files) and then performed a Custom Install, selecting a single configuration for all profiles on the machine. Still receiving error messages.

Conducted the following Google search: (Norton Internet Security 2004 Outlook Runtime Error terminate)

Based upon some of the postings I read, this is a widespread and common problem with users of machines with more than one profile. I found a work around which disables the Norton Anti Spam toolbar, but still am seeking permanent solution which would leave the toolbar intact and not generate the error message.

If this problem is not resolved soon and integrated into future updates of Internet Security Pro 2004, I hope it will be integrated into the 2005 release and since I complained we might receive a free upgrade.

Sitting here thinking about it a little more, I realize that the problem may be specifically with the Anti-Spam portin of the suite. Will update with any responses I get from Symantec/Norton Tech Support.